Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.4
Features 7.7
Value 8.0
Average from 116 reviews
Showing 1-5 of 116 items.
2021-02-12 09:12:57
MBrown 10.0
Fast to get us connected (2 working days) super fast to get Chorus to fix the ONT (the next morning) & they organised a power cord for the ONT too. Nothing wrong with the speed either. It’s better than the ultra fast broadband I was paying for at MyRepublic & NO dropouts!
Pros
All Good
Cons
Nothing
2021-02-09 13:01:35
RN Farrer 8.2
A few problems with the changeover , but sorted after several phone and emails. Clawback from previous supplier was a nasty surprise.
2021-02-05 13:32:47
Devon Bishop 8.8
Awesome customer service & tech support was super helpful. Had a few issues attempting to connect our router but all fixed easily & good speed for good value. Loved the no contract as we were in a short term rental property. Definitely go with NOW in the future.
2021-02-01 21:31:03
Martin Todd 7.4
Had an issue with the SSID network naming published on their provided router via what was being transmitted. Emailed them. They called back as I was attaching a file to the follow up email. Fixed within 3 minutes. Simply the fastest service EVER. Public Holiday Monday woop!
2021-02-01 18:56:47
Uli 5.2
Not what promised, Ultraspeed , yeah right, very basic VDSL router with fiber capability, if you have just one device it might be just ok, if you want it faster you will have to rent the better modem. If you promise Ultrafast speed for the price advertised with the free modem it should be with this modem and not with the actual suitable modem for fiber for an extra cost. No consistent internet reliability . In my opinion just another supplier with empty promises. Customer service however is good compared to other companies, you talk to a real person. However, after the contract period I will change supplier. ...read more
Pros
Good customer support
Cons
Slow and unreliable internet speed, on WiFi often under 10mpb/s upload on LAN the fastest was around 600 mpb/s
Showing 1-5 of 116 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
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Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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