Latest Broadband Reviews

text) > 500) : ?> Spark have been great over the years we've been with them but the price have been creeping up and now we want to go naked on the broadband and there's much better deals out there. ...read more Spark have been great over the years we've been with them but the price have been creeping up and now we want to go naked on the broadband and there's much better deals out there.

text) > 500) : ?> I was apalled to be told that it would take another 1.5 - 2 weeks for a second tier of technical help to get back to me to try to get my internet working. This was after the 1st tier provided a very low level of trouble shooting. I asked if they could send me out a new router to see if that was the issue however they said they absolutely could not do that. I had to wait 7 - 10 working days to hear from someone who could authorise sending one. They seemed to consider that this was acceptable service. We have three people working from home so internet is an essential service for us, however this made no difference. I had three choices, wait (no), change ISPs and hope they one could connect faster, or buy a new router to eliminate that as a problem. I bought a new router and with the settings provided by Contact it also didn't work. I tried other settings and with it setup on Static IP address it worked fine. I tried the old Contact modem with my settings, and that now worked, so Contact:
1. Consider that it's acceptable for customers to be without internet for two weeks
2. Don't know the settings for setting up their modems
3. Can't authorise anything, like a replacement modem, to help customers get back on-line earlier
4. Have pretty low level staff to respond to general technical problems, after that you wait internet free for up to two weeks.
5. Are woefully understaffed if it takes up to two weeks for a tech to call you back

When the service does work it is patchy and sometimes hangs up when just streaming one TV - wasn't fibre supposed to fix this?
So if that is all acceptable to you to then go ahead, choose Contact Broadband and have fun. ...read more I was apalled to be told that it would take another 1.5 - 2 weeks for a second tier of technical help to get back to me to try to get my internet working. This was after the 1st tier provided a very low level of trouble shooting. I asked if they could send me out a new router to see if that was the issue however they said they absolutely could not do that. I had to wait 7 - 10 working days to hear from someone who could authorise sending one. They seemed to consider that this was acceptable service. We have three people working from home so internet is an essential service for us, however this made no difference. I had three choices, wait (no), change ISPs and hope they one could connect faster, or buy a new router to eliminate that as a problem. I bought a new router and with the settings provided by Contact it also didn't work. I tried other settings and with it setup on Static IP address it worked fine. I tried the old Contact modem with my settings, and that now worked, so Contact:
1. Consider that it's acceptable for customers to be without internet for two weeks
2. Don't know the settings for setting up their modems
3. Can't authorise anything, like a replacement modem, to help customers get back on-line earlier
4. Have pretty low level staff to respond to general technical problems, after that you wait internet free for up to two weeks.
5. Are woefully understaffed if it takes up to two weeks for a tech to call you back

When the service does work it is patchy and sometimes hangs up when just streaming one TV - wasn't fibre supposed to fix this?
So if that is all acceptable to you to then go ahead, choose Contact Broadband and have fun.

text) > 500) : ?> Needed some info. Fast and friendly. Yet another positive interaction with "the" great team ...read more Needed some info. Fast and friendly. Yet another positive interaction with "the" great team

text) > 500) : ?> Not great coverage within the home from room to room which is sad. ...read more Not great coverage within the home from room to room which is sad.

text) > 500) : ?> Reliable service provider ...read more Reliable service provider

text) > 500) : ?> I spent nearly 2 years on the phone being passed around a call center t try and log a fault. Then one evening I asked to speak to a supervisor. I didn't get to talk to the supervisor as the call taker gave me PO to get a hot spot device with some credit on it so I had internet access finally. Not happy with these guys. I was unable to get another provider, for years as I found out when Contact Energy phoned me back and said my address was not listed as having a Fiber connection as Northpower had not updated their records. So between the 2 companies I've had to put up with sub standard internet service at a high cost to myself. ...read more I spent nearly 2 years on the phone being passed around a call center t try and log a fault. Then one evening I asked to speak to a supervisor. I didn't get to talk to the supervisor as the call taker gave me PO to get a hot spot device with some credit on it so I had internet access finally. Not happy with these guys. I was unable to get another provider, for years as I found out when Contact Energy phoned me back and said my address was not listed as having a Fiber connection as Northpower had not updated their records. So between the 2 companies I've had to put up with sub standard internet service at a high cost to myself.

text) > 500) : ?> I don’t like their payment method, you are forced to give them your credit card number, and they take their payment.
You have no control. ...read more I don’t like their payment method, you are forced to give them your credit card number, and they take their payment.
You have no control.

text) > 500) : ?> Love the attention and service from the smaller ISP's and not being a number with one of the big boys, my switch has been smooth as, here's hoping the great start I've had continues ...read more Love the attention and service from the smaller ISP's and not being a number with one of the big boys, my switch has been smooth as, here's hoping the great start I've had continues

text) > 500) : ?> My electric ity was cut off because they had taken over my power and I didn't sign up for the power plan. There WiFi is slow and I am completely enraged about this. ...read more My electric ity was cut off because they had taken over my power and I didn't sign up for the power plan. There WiFi is slow and I am completely enraged about this.

text) > 500) : ?> I have not been able to get a dial tone or use my landline for past few months. I found it frustrating to have to communicate by email only and to be told that if Flip called on Chorus to check outside lines I would be charged a False callout fee if no fault could be found. ...read more I have not been able to get a dial tone or use my landline for past few months. I found it frustrating to have to communicate by email only and to be told that if Flip called on Chorus to check outside lines I would be charged a False callout fee if no fault could be found.