Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 April 2022

Amar 1

Just got connected and called customer support first time, was on hold for more than 30 min. and then customer support answered, VERY RUDE, ARROGANT, UNHELPFUL and not listening to what is my request. He is keep on repeating same thing and don't want to send me acknowledgement email about my payment. He also said to me to not to go on him and then he hanged up on me. Going to telecommunication ombudsmen and consumer court asking for my payment receipt and cancellation of serv ...read more

Pros

Nothing what so ever

Cons

Long wait on phone, Rude and Arrogant Customer Service. Asks your unnecessary personal information e.g. YOUR PASSWORD

16 April 2022

Lorraine Thornley 7

Moving to new home. Waiting for fiber to be connected, so they gave us wireless broadband until fibre connected. Not expecting password. Will not refund our money.
I am going off spark after being with them for over 40 years.

14 April 2022

Amy Russell 10

The thing that sets NOW apart for me is the accessible and friendly service. Whether live chat, phone or email, you get someone local and knowledgeable, and they respond fast. This is SO DIFFERENT to other ISP providers I've used. I really hope they branch out into mobile data, and I can say goodbye to the bad old days forever.

Pros

Great friendly local service

Cons

(Can't think of any)

10 April 2022

Rubin Smith 1.6

*read this*
1. Customer service is useless
2. They expect you to have wired internet not wife for speeds
3. Modem supplied barely got 400mb at best but drops out daily to less than 5mb.
4. Senior or tech people do not call you back
5. They dont report there failures and so keep getting awards.

Pros

Nothing

Cons

Once you sign. Expect the first line IT support of. Turn off and on

08 April 2022

Courtney 7.8

Great service and value for money

Pros

Cons

07 April 2022

Neeraj 8.4

Super speedy on the 99$ plan. Excellent customer service. Great journey with NOW!

06 April 2022

Mink 3.2

Been with them nearly a year. Speeds drop constant. Barely get 300mb on a 900mb plan. Spent 3 different times speaking with cust support and never got a return call.
Dont believe i signed up in the year they apparently have the best support to which i got non

Pros

Always polite and seem to want to help. Smooth billing

Cons

Everything speed. When it rains. Connection drops

06 April 2022

Peter 9

Excellent service on the phone. We live in Northland but that was not a problem.

Pros

Have used NOW in the past and have been helped immediately if there was a problem.

Cons

None that I know of.

04 April 2022

Ursula 8.8

I'm with Now for a long time and have never been disappointed. The few issues I had were identified and corrected quickly without any fuss. Thanks Guys

04 April 2022

Joshua Kerr 4.6

Team didn't listen to any of the numerous times I told them we had a ONT already installed and went ahead to treat it like a new connection. Basically they wasted a week and even after several calls and emails they still got it wrong, the result was that I had to cancel my connection as they ended up being unable to provide the service.

Pros

None

Cons

Service, Lack of Technical Expertise, Intentionally understaffed customer service

Showing 10 of 2142 reviews

Reliability

Speed

Support

Features

Value

Your review (up to 1000 symbols)

Pros (up to 300 symbols)

Cons (up to 300 symbols)

Latest Broadband Reviews

Leave a review of provider