Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 August 2023

Peter 9.2

I really like the fact i can talk to someone quickly to resolve my problem and both times i contacted these guys they have been there. Your team stand out from the crowd of other service providers so please don't change your culture and thanks again for valuing me as a customer!

Pros

Brilliant customer support

Cons

Sorry i cant think of one

31 July 2023

TJ 8.8

Considered switching to Spark but they have an offshore call center who were completely useless. NOW have local people, quick to respond and efficient at making it happen.

Pros

Service wins!

Cons

It would be nice if they could remind you when your annual contrcat is expiring to ensure you don't get automatically moved onto a higher rate.

28 July 2023

Roy Boston 8.6

Excellent service with a great call centre that responds rapidly, provides excellent advice and does what it says it will do, on time and without fuss.

Pros

Cons

None so far

27 July 2023

Ashleigh Bryant 10

Awesome customer service
Quick set up not too tricky
Sent instructions with photos aswell as talking to me over phone
Connection speed is good
No lagging devices
Good marketing initiative with the 6month discount wen signing up to 12 month contract
Great

26 July 2023

Jamie 9

We recently swapped to NOW after a bit of a lack of support from a previous provider. The transition was amazingly simple and given I am not at all technically minded, I certainly appreciated the extremely patient and helpful technician who was able to talk me through getting connected. As soon as we were up and running, I was able to reconnect everything to the new modem with unexpected ease! Cant rate them high enough!

Pros

Well, apart from the pricing, having a LOCAL support team was amazing for us as we switched over.

Cons

Haven't found anything negative about the whole experience - I will certainly be recommending!

25 July 2023

Shelley C 10

Customer for 11 years. Efficient and knowledgeable staff.

Pros

Local kiwi company. Have never been put on hold. Great customer service, always happy to help

Cons

No problems

23 July 2023

Shelley C 9.2

Have been with NOW for 11 years. Excellent internet provider. Their customer support after Cyclone Gabrielle was exceptional

Pros

Helpful, knowledgeable & reliable customer service

Cons

No complaints at all

22 July 2023

Hi Sally 7.8

Great customer service friendly and helpful

Pros

Sorted my problem and booked chorus on my behalf

Cons

Nothing really

20 July 2023

Craig Sims 9.4

Joining NOW has been easy from the get go. Had an issue connecting but was solved by helpful person at the end of the phone.

Pros

Local personal service

Cons

Nine so far

18 July 2023

Shashi 7

Pathetic customer care service... Super long wait. 2 degree auckland cbd store always in a hurry to ask you to call customer care if you have any complain or query related to ongoing connection or mobile plan as they just want sale from shop. Spark was expensive but super easy to approach via whatsapp. 15 working days already and still waiting for broadband modem delivery. Customer care said he would put me on priority and still nothing happened.Would never ever use 2 degree ...read more

Pros

Cheap price

Cons

3rd grade services, long delay, customer care terrible

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