Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

02 February 2024

Jo 9.2

So happy with Now. Any time I've had to contact them, they have been so friendly and efficient and have sorted be in out in no time at all. In this busy world, I appreciate that.

31 January 2024

Sam 10

Best customer support I've ever received in New Zealand hands down. Very prompt, professional, and followed up with me in both cases I needed to consult them. A1+

Pros

Quality support and communication, professional, understand networking beyond basic concepts

Cons

None at this time

30 January 2024

Cassidy 9

Friendly helpful staff there for you if anything goes wrong, reliable connection

Pros

Amazing support staff

Cons

None

29 January 2024

Shane Martin 7

The worst customer service I've ever experienced. They simply ignore you, whether that be by Instant Message, Chat or email. They neglected to connect me on the scheduled date, gave me no explanation as to what the problem was, and gave no indication as to when the problem would be resolved. It's now day 4 of no internet, and I'm still waiting to hear back from them, having tried all avenues of communication without success.

Pros

Reasonably cheap, but not overly so.

Cons

Customer service is non-existent.

28 January 2024

Liz Yeats 7

Always had very nice and helpful people to explain contracts to me as a pensioner

Pros

Talking to people for help

Cons

27 January 2024

Buddy 1

Contact resells "Devoli" internet, their foreign phone support staff have no idea what is going on and takes them days to talk to the local technicians. Connection is via a CGNAT so you share a pool of IP addresses with other "Devoli" customers, you will experience an inability to play p2p games. Myself and a friend with Contact internet both experienced voice and game connection drops frequently, finding out we were both on contact internet is what helped diagnose all of our ...read more

Pros

Not hard to find a better provider.

Cons

Connection quality. Support staff gaslighting rather than support.

27 January 2024

Jurgen Giess 10

To us, NOW is like a piece of gold amongst a pile of ISP rubbish. Always available to help solve a problem at our end, even after hours. Their professional operators are friendly. They have much patience with us less-computer-savvy people and best of all, speak without a hard-to-understand foreign accent.

Pros

Best and fastest local ISP to deal with, especially when one is in panic mode.

Cons

Have not experienced any.

27 January 2024

Robin 8.8

I recently joined Now and from the start they have been really great to deal with and there internet speed and reliability has been excellent. I changed from another big name supplier and the big name was a comparative shocker. Now is really great.

Pros

They are relatively easy to chat with. Wait 5 minutes. There people are trained and help straight away.

Cons

None so far

26 January 2024

Mohamed 8.4

Fast and easier than other service

23 January 2024

Jimmy 2.2

They change hike rates without notification. If you are paying through automatic transfer, you will be cut of one day because the amount you pay becomes insufficient. Those paying though credit cards good luck! They will be sucking you dry without you knowing.

Pros

None

Cons

Likes to hike rates without informing.

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