Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 January 2019

Anthony 3.6

Unfortunately Bigpipe started off awesomely but for what ever reason Spark have folded it into their normal regime of poor support and performance. They were a top performer a couple of years ago, but these days support is level 1, slow and pointless. Their pricing has also been unable to compete with other providers plans. Typical Spark - produce a good product then let it rot.

Give it a miss and try to find a Kiwi owned brand.

Pros

Bigpipe no longer has any positives, it's pricing means it's no longer competitive.

Cons

Support has been rolled into the Skinny/Spark helpdesk = poor experience.
Pricing is not competitive.
Service side outages have increased.

10 January 2019

Roberta 7

Took a while to get there due to other problems

Pros

Cons

10 January 2019

Russell Patton 5.4

Phone problem reported 4 months ago after innumerable calls to Slingshot the problem remains and they keep requesting that I document 4 missed calls during a 24 hour period. Even after I complied twice, they still require a further missed call documentation every time I ring up.

Pros

Cons

The worst support I have ever encounted.

09 January 2019

Ian Patterson 6.8

The service was fine, but they forever changed their plans and pricing, reminding me to look around.

Pros

Always up so no reliability issues.
Service was good.

Cons

Price when compared to orders.
Terrible disconnect, I gave 30 day notice, they screwed up and disconnected immediately and it's taken days to transfer the service.

07 January 2019

Douw Steyl 2.6

Consistently extremely slow speeds - always customers fault ! ??

Pros

None

Cons

Poor service and bad attitude

05 January 2019

ashley 5.6

Upgraded to Fibre as part of a home bundle which includes landline & 4 x cellphones; the modem for the fibre supplied by Spark is weaker - signal does not caste widely around the dwelling like previous modem and speed not appreciably different from before upgrade. However overall price for the bundle seems fair.

Pros

One bill for all telco stuff

Cons

2 year contract
will have to purchase new modem

29 December 2018

Stephan Hughson 8.8

Really good, no issues at all. Only leaving because I can get a better deal elsewhere.

Pros

$10 a month off if you have a 2degrees phone.
Reliable.
Good support.

Cons

None really apart from feeling that I could get a better deal elsewhere (then confirming that I could!).

28 December 2018

Brad 8.4

Key for moving was speed and cost

Pros

Value for money

Cons

As noted above moved due to blue for money with speed as main driver

28 December 2018

CL Cartmell 8.8

The best feature for me is that the helpline is located in NZ and has always proved to be quick to answer; actually answers your questions; solves the issues if they are able to or will direct you to where you need to go.
ALSO they follow up at a later date to see if the problem they were not able to solve has been satisfactorily fixed.

Pros

NZ company which to date (at both work and home) appears to have customer service as a high priority.

Cons

Doesn’t have any Wellington based hotspots for WiFi as yet.

25 December 2018

Pritika singh 1

Worst network ever. Since I have signed up with 2 degrees I have changed the modem many times. They don’t have other options if u your wifi and calls are not working. I regret shifting from spark. Spark gives u data and all your calls are transferred to your mobile so that customers are always provided with the service because we pay full bills. 2 degrees will still charge you though ur broadband is working or not. Totally not happy

Pros

Looks like they send old moderms that’s y we always have a problem

Cons

Customer service is useless. They can see in their system that internet is not working but wausting our time on laptop and trying to change wires and jackpoints.

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