Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 November 2020

Adriano Augusto Heitor von Sydow 4.2

It does work 80% of the time, but the other 20% is a nightmare. Their customer service specialises in blaming me when something goes wrong. They say if I go there and it is your fault, we will charge you. I say I don't care, just come and fix it. I need to work. They don't come anyway. The problem that was "mine" eventually gets resolved with no explanation. I just has to keep trying for approximately 2 weeks.

Pros

The only option around here.

Cons

Customer Service and Reliability

06 November 2020

Brenda Monk 9.4

Gravity has provided us with a wonderful service at a great price, it has literally been a lifesaver in our remote, rural location, where sattelite internet is the omly option. We do not have cellphone coverage and landline is not available at one of our connections, so be do literally rely on Gravity for all our communication, including during emergencies. Thank you Gravity!

Pros

Price, service, accessibility, unlimited data, great customer service

Cons

None that are eorth mentioning

05 November 2020

Glen Ryan 7.8

Smooth transition to provider. Online support very welcoming and solved issue quickly

Pros

First year deal was good

Cons

Didn't contact after contract ended with a deal

05 November 2020

Charlotte 10

NOW have been such a great internet provider. Internet speed is great, they are cheap and they have the best customer service by a long shot.

Pros

Customer service!

Cons

none

04 November 2020

Louise Longtime 9

Awesome team. Quick to reply answered all my questions very clearly. Great support

03 November 2020

Alethea Wilkin 7

The best Internet provider I have ever had! They are local, they are kiwis and they have the friendliest manner AND you are not waiting for hours for someone to answer the phone

Pros

Cons

02 November 2020

Marcos 4.8

Good Service, but speed keeps dropping most days around 5pm, the excuse they give me is always that I'm probably downloading something, the problem is I only have my iPhone on trying to watch some Youtube video. Deeply regret switching from 2Degrees to Now.

Pros

Cons

Speed problems!

31 October 2020

Greg Daniel 5.4

OK when it's going, but if you have a problem, best change because you will get no help.

Pros

None

Cons

Zero customer service or tech support.

29 October 2020

Roger Gisler 4.8

Changing to fibre

Pros

Wireless is good with no contact

Cons

Not always wifi (especially in the bedroom at the end of the house

29 October 2020

Kel 9

We have been with NOW for many years, always very quick and easy to deal with on the very rare occasion that we need assistance.

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